Cooling Unit Warranty Policy
 

Warranty, Returns, and Cancellation  Policy

 TWO (2) YEAR LIMITED WARRANTY

Warranty:

The warranty for remanufactured ammonia cooling units covers defects for Two (2) year after date of shipment to original retail customer.  Warranty claims must be made through RVCOOL  with the warranty serial number sticker intact.   RVCOOL will replace or repair, at its option any defective cooling unit within the two (2) year warranty period, provided the defective cooling unit is shipped to RVCOOL freight prepaid and meets the terms described below. 

RVCOOL - RV Refrigeration is not responsible for damage due to accident, misuse, or repairs made by unauthorized personnel, or acts of God.


 Warranty conditions and limitations 
   We want to stand behind our product and make every effort to correct any problems you might encounter with your purchase. In order to provide our customer service, additional testing or troubleshooting steps may be required to diagnose cooling problems before a warranty claim can be processed. Remember that just because a unit quit working....this doesn't always mean the cooling unit failed,  and in most cases with a little troubleshooting we can help you find the problem and a quick, easy solution.  As described in the troubleshooting and testing pages a unit needs three things to work properly:  CORRECT heat input, LEVEL operation, GOOD ventilation.

Examples of conditions not warranted include but are not limited to the following:

·   Improper installation: 

If the installation instructions for your particular unit are not on our website it is your responsibility to contact RVCOOL  for advice or instructions before proceeding. Contact RVCOOL at sales@rvrefrigerator.net  for printed instructions not found on website. Failure to follow rvcool instructions may void warranty at the complete discretion of rvcool. Paper instructions are NOT shipped with the cooling unit and must be obtained here on the website or by email. If you have questions concerning the installation of a rebuilt cooling unit it is your responsibility to contact rvcool for advise or instructions before proceeding. 

Examples of installation problems that will lead to the warranty being voided: Not sealing the back of the unit with good aluminum foil tape as described in instructions. Not applying thermal mastic as described by instructions. Not replacing the fiberglass insulation around the boiler if the old insulation is saturated with yellow from a cooling unit leaking in this area.

  •  Improper Ventilation

    • Ventilation must be open with no obstructions preventing air flow through condenser fins to roof vent.

    Units mounted in slide-out room are no longer covered under two year standard warranty. We find that units installed in slide-out rooms are Rarely vented properly and cause the unit to overheat and fail prematurely. The only exceptions would be to send multiple detailed pictures of the side vents with the covers removed. RVCOOL may ask for additional info on current draw and electrical specs. Whether or not a unit mounted in a slide out room is covered under warranty is completely at the discretion of RVCOOL.  

              

    ·   Improper operation: not covered

                                 Running the cooling unit out of level.

                                 Applying a heat source not within the original manufacturer's  specifications. 

    ·   Cooling unit core alteration :  not covered

                                 Discharging cooling unit (opening valve stem).  

        

    Returns and Cancellations:

     A lot of work goes into processing an order for a refrigeration unit and preparing it to be shipped. In the last few years I have seen an  increase in the number of people that change their mind and want to send a unit back for a refund after they receive it and in some cases after it has been installed....The amazing thing is the majority of these cases feel they are entitled to a 100% refund including shipping (which is not the case). This has forced us to develop and publish the following Cancellation/Returns Policy:

    All sales are FINAL.  No refund is available once unit leaves RVCOOL facility. Any return authorized after the unit leaves RVCOOL’s facility is completely at the discretion of RVCOOL.  Should RVCOOL agree to authorize a return only a partial refund is available, the refund will be less all shipping charges both ways, and up to 25% restocking fee.

    Any unit found defective within the first 30 days will be repaired / replaced at RVCOOL’s discretion, and in the first 30 days, RVCOOL will arrange shipping and cover shipping costs provided it falls under normal warranty described above.  Units damaged in shipping must be documented with the shipping company and RVCOOL made aware so return of the damaged unit can be arranged by RVCOOL. If the unit is found defective after 30 days, customer is responsible for shipping.  

     

     THE FOREGOING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS, OR ADEQUACY FOR ANY PARTICULAR PURPOSE OR USE.  THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF.  THE MANUFACTURER SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER IN CONTRACT, TORT, OR OTHERWISE.  THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
     

    EXCEPT for the express warranty stated above, RVC-RVR disclaims all other implied warranties including those of merchantability and fitness. The express warranty is in lieu of all obligations or liabilities on the part of RVC-RVR for damages, including but not limited to special, indirect, or consequential damages arising out of or in connection with the use or performance of the materials. ALL warranties are void on past due accounts, or if RVC-RVR decal is removed from cooling unit.